FAQS
FAQs and other information on the site
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Return Policy FAQ
What can I return?
Ans: Items bought on Boomyaga.com can be returned except those items explicitly identified as non-returnable.
When can I return a product?
Ans: You have within 7days to return an item.
How can I return an item?
Ans: Items that are eligible for return can be returned via courier pickup or by the customer themselves.
What are the terms for returning an item?
Ans: Item(s) must be unused and in the same condition as recurved bythe customer.
Who pays for return shipping?
Ans: Customers pay for the cost of shipping to return an item.
What is the proof of verification?
Ans: Photo of the item as relieved within 24hrs.
What are the reasons to returning an item?
Ans: If item is damaged, wrong delivery or wrong size and color.
Refund Policy FAQ
How do I request for a refund?
Ans: You can send us an email, a Live Chat or call us.
Where is my refund? refund was approved but I didn't get it?
Ans: You get your refund within 48hrs
How will I get my refund?
Ans: You will receive your refund by credit or replacement.
Are shipping cost refundable?
Ans: Shipping cost are non-refundable, if you receive a refund shipping cost will be deducted.
How long does it take to get a refund?
Ans: After proper verification it takes 30days to get refund.
FAQ
What is Boomyaga? / Why is it different from other online stores?
Ans: Boomyaga is an ecommerce platform. Learn more about Boomyaga Here(https://boomyaga.com/about-us/) .
Where is your office located
Ans: Our office is located at Plot 3087, Block 24 Festac Link Road Amuwo-Odofin, Lagos State.
Do you ship to other countries?
Ans: Yes. We ship to any country in the world.
Will I receive a tracking number?
Ans: Upon completion of your order. An email with the tracking will be sent to you. With this number you can track the shipment of your goods from host country to your preferred destination.
Do you offer pay on delivery?
Ans: Yes, we do pay on deliveries for products offered by local vendors within Nigeria only.
How do you ship orders?
Ans: Through our logistics partners.
Do you do free super saver shipping?
When we have any form of promo or free shipping, our customers will be duly notified. Information regarding promos will be placed on our website.
When will my order be shipped?
Ans: Once your order has been received, processing starts immediately.
Do you have a return policy?
Ans: Return policies are determined by the manufacturers of the products.
What are procedures for returning products already purchased?
Ans: Only condition for returning a delivered products is when it is damaged on delivery or different from what was ordered. For steps on how to return a product with a defect, kindly go to https://boomyaga.com/refund_returns/ from the help center.
How do I confirm shipment?
Ans: With the tracking number received upon completion of the order, you can track the shipment of your goods from host country.
Can I cancel an order?
Ans: Orders can only be cancelled if all items were ordered from a local vendor, Nigeria based only. Once payment has been received for an order, you will be unable to cancel.
How do I make money on Boomyaga?
Ans: You can make money through our multi market system referring someone to the platform.
Is it safe to use credit card details on your website?
Ans: Yes. Our payment system is very secure and safe to use. No part of the payment processing seat with Boomyaga staff, instead we have partnered with Paystack and other payment gateways with strong cyber security. Card details are securely hidden even from Paystack personnel and systems.
Do you have other payment methods?
Ans: Pay stack, Cash envoy and flutter wave. All are secure payment gateways.
Pay on delivery
Ans: Yes, we do pay on deliveries for products offered by local vendors within Nigeria only.